Customer satisfaction survey
Page 1
1. How satisfied or dissatisfied are you with our company overall?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Your rating
2. Which of the following words would best describe our products?
You can select more than one answer.
Reliable
High-quality
Useful
Unique
Good quality / price ratio
Overpriced
Unpractical
Inefficient
Poor quality
Unreliable
3. How well do our products meet your needs and expectations?
Perfectly
Very well
Quite well
Not that well
Not at all
Your rating
4. How would you rate the quality of our products?
Very high
High
Neither high nor low
Low
Very low
Your rating
5. How would you rate the quality / price ratio of our products?
Excellent
Higher than average
Average
Below average
Low
Your rating
6. How would you rate our ability to answer your questions or doubts about our products?
Excellent
Very good
Good
Bad
Very bad
Your rating
7. For how long have you been a customer of our company?
I am not a customer yet
This is my first purchase
Less than 6 months
Between 6 months and 1 year
1 to 2 years
3 years or more
8. How probable is it that you will purchase again?
Very probable
Probable
Somewhat probable
Somewhat unlikely
Unlikely
Very unlikely
9. How likely is it that you would recommend our company to a friend or acquaintance?
Rating 0 = totally unlikely. Rating 10 = very likely
0
1
2
3
4
5
6
7
8
9
10
Your rating
10. Do you have any other comments or questions? Let us know.
Send